• Abundant Resources

    Coast to Coast Cleaning is able to grow with you, no matter the size of your operation. Our operations and management team, back-office systems, and implementation methods, that include industry-leading training and safety programs, are at the ready. From one unit to hundreds, when you grow we are ready to serve you.

  • Excellent Reputation & References

    History repeats itself and we feel that our references are second to none. At Coast to Coast we are very proud of our relationships and want you to talk to our customers, they love us! Read what people are saying about Coast to Coast Cleaning by clicking here.

  • Strong Existing Relationships

    Not all cleaning companies are created equal. We understand that any contract requires a large level of trust. The larger the contract the more trust is involved. Since the beginning of our company we have made trust one of our core attributes and we know how to build a strong, long-term relationship built on dignity, respect, and trust. We are your third shift team.

  • Perfect Cultural Match

    Coast to Coast Cleaning has the power, systems, and management professionals because it is a national company. We also have local cleaning crews; city and area managers that will work directly with you to make sure you are getting our five-star serve all the time. With our unique ability to service large national and regional accounts, as well as individual operations with a single location, we are able to mirror your company in terms of scope, location and objectives.

  • Value

    The bottom line is critical, but beware of the "penny-wise, pound-foolish" syndrome. Low bid janitorial companies could end up costing you more in the long run. Who are they, really? Will they always be there when you need them? Can you always count on them? Because we know that each customer is imperative to our own success we are there for you 24 hours a day, 7 days a week. We’ll help you make sure to identify the labor, equipment and supplies needed to do the job right for each of your locations so you get what you want, your way.

  • Committed to Quality

    Coast to Coast Cleaning has a well thought-out quality assurance program to make sure your facilities get clean every night, that whenever you walk in to your place of business you are proud and happy to be there and that you are assured that the level of quality service is never compromised. Our Quality Assurance program is lead by your “Cleaning Concierge.” 24-7, whatever you need, all you have to do is ask and our Concierge will be there to take care of you.

Coast to Coast Qualtiy System

The Coast to Coast Quality Team

team smallOur regional, city, and area managers work directly with you to develop standards of performance by which the quality of our services can be measured. This way you know what to expect and we know what you want, no questions asked. When it comes to being certain about the decision you make when selecting a quality team of people to clean your facilities no one has more experience than Coast to Coast. From movie theatres to hotels & restaurants our team has the knowledge, the passion, and the ability to provide you with five-star service every day. We truly look forward to serving you and your company.

A clear focus on your needs that enables us to provide what we promise

  • Coast to Coast has effectve policies, systems, and procedures in place that were created  to help you achieve your goals and decrease your expenses
  • We offer in-person inspections which are then turned into online quality reviews to insure that we are meeting your expected level of performance and efficiency
  • Always striving to improve our performance

We always play, "Above the Line."  Playing "above the line" means that we never justify a situation or palce blame on someone or something else. Because we play “above the line,” our employees and managers are accountable and responsible for their respective roles in delivering superior service to you.

We are able to make this happen for you because:

  • Our employees understand your what you want and what you need through effective communication and training
  • We strive to meet or exceed your expectations 24-7
  • Our employees have the necessary training and resources to support your business
  • We create clear and measurable goals with you, right up front.  We then communicate them to our team so we can all  effectively and measure our performance
  • We remedy any areas requiring improvement from the previous inspection - usually with one phone call or email.

Quality Inspections Ensures You Get Superior Service Every Day

serviceman smallWeekly and monthly inspections are conducted by Coast to Coast using our in-person and in-depth visual inspection system in partnership with our web-based reporting system. This allows private and protected web-enabled reporting designed specifically for you. Our inspection system has the flexibility to allow you to view our reports and to interact directly with our city and area managers.

Using this proprietary system we can assess, document, and communicate the quality of your service, which is invaluable to your bottom line. This defines a large part of our success. Our area and city managers main objective is to create a superb working relationship with you so they may provide stellar service every day.

Quality of Service is Job One at Coast to Coast

stars smallAt Coast to Coast we believe that providing a five-star level of quality of service (QoS) takes more than just the desire to do well for our customers. We believe that there are five major requirements for providing true Quality of Service to each customer every day and each one represents one of our five stars in our service mission.

  • Availability: Availability is the quality aspect of whether the service provider is present or ready for immediate dispatch when called or when they are scheduled to arrive at a location. We believe that a great service provider’s service is always ready to deploy no matter the time, the location, or the situation.
  • Accessibility: Accessibility is the quality aspect of a service that represents the degree it is capable of serving a particular customer how the customer wants to be served on a schedule that works for all parties.
  • Integrity: Integrity is the quality aspect of how a service provider maintains the correctness of the interaction in respect to the customers’ needs and wants. Proper execution of service transactions are provided with the best intention follow up with direct and honest communication.
  • Performance: Performance is the quality aspect for a service provider, which is measured in terms of throughput and latency, in other words, did the job get done as promised and on time?
  • Reliability: Reliability is the quality aspect of a service provider that represents the degree of being capable of maintaining the service and service quality. Can they do the job day after day over a long period of time?
For more information about how we can reduce your costs and increase your productivity, please Click here to be connected to our customer service team.