FAQ
- How much will the service cost me?
- What do I need to supply?
- How do I begin?
- What type of people do you hire?
- Do you do background checks on your employees?
- Do you provide your own equipment and supplies?
- What time can my facility be cleaned?
- Are your employees uniformed?
- What will the service contract look like?
- Do you give free estimates?
- Does a manager visit my office to inspect?
- What if my cleaner is sick?
- Can you provide all of my floor care, window and window blind cleaning?
- What types of products do you use to clean the facilities?
- Do you have references I can call?
- Do you sell your accounts?
- Does my company need to purchase any cleaning equipment or cleaning supplies?
- What is the procedure should anything be damaged or broken during the cleaning?
- Will my facility be cleaned by the same people every night?
- How soon can you start to clean our facility?
- How do we communicate a concern or need?
How much will the service cost me?
It depends on what services you wish to have done. The largest component of cost in janitorial services is the cost of labor. The cost of service that you will receive is based on how many labor hours it takes to do your work. You can be sure that a lower price will almost certainly translate into a lower amount of time cleaning and thus results that are lower than expectations. We seek to offer premium services and great customer service for a fair price. Most people who have experienced the problems with the “low bidder" appreciate how much extra service we provide for a very competitive price.
What do I need to supply?
Coast to Coast Cleaning supplies all labor, cleaning chemicals, and cleaning equipment to maintain your facility. The products you will need to purchase are paper products for refilling restrooms, hand soap, and trash liners for trash cans. Our staff is trained to monitor supply levels and inform you when an order needs to be placed.
Do I have to commit to a long term contract?
No. Most providers try to lock you into a long term contract. Coast to Coast Cleaning provides superior service on a month to month basis. This means that we have to earn your business every month.
How do I begin?
Contact us and we will be glad to help guide you through the process and provide you with a proposal for services.
Is Coast to Coast Cleaning licensed, insured, and bonded?
Yes. Coast to Coast Cleaning is fully licensed, insured, and bonded. We provide general liability insurance, workmen's comp insurance, and fidelity bonding for all employees.
What type of people do you hire?
We are VERY selective in our hiring process. We only hire reliable people with strong work ethics. We require all employees to be drug-free and have a clean criminal record. We treat our employees well and most have been with us for many years.
Do you do background checks on your employees?
YES, we screen all employees before they join our team. In fact, we meet or exceed all government standards and criteria for hiring legally qualified individuals.
Do you provide your own equipment and supplies?
We typically provide all necessary equipment and cleaning supplies. If you'd like us to use your equipment or supplies we would be happy to do that as well.
What time can my facility be cleaned?
We specialize in third shift cleaning (11pm – 6am) but are able to assist you with any cleaning needs any time of the day.
Are your employees uniformed?
Yes. Any cleaning person that works during business hours will be uniformed. Nighttime cleaners are uniformed upon request.
What will the service contract look like?
Contracts vary, but we typically write service contracts on a month-to-month basis. Both parties have the right to terminate the contract at any time with 30 days written notice.
Do you give free estimates?
Yes! Call us today and we would be happy to put a free proposal together for your company.
Does a manager visit my office to inspect?
Yes, an area or city manager will make weekly scheduled account reviews and / or inspections depending on your schedule. Additionally, area and city managers visit facilities to personally inspect and ensure that personnel are providing the best possible cleaning service.
What if my cleaner is sick?
Coast to Coast Cleaning has back-up plans that include fill-ins for the crew assigned to your building. Qualified substitutes can be available in as little two-hours.
Can you provide all of my floor care, window and window blind cleaning?
Coast to Coast Cleaning professional project crews can provide carpet and hard floor maintenance, interior and exterior window cleaning, plus we offer several other services. Please speak with one of our sales team members for more information.
What types of products do you use to clean the facilities?
We use the right product to get the job done and we do offer a complete line of environmentally-friendly products from the most trusted suppliers.
Do you have references I can call?
Yes we will provide you current references and phone numbers so you can call and talk to our clients direct. Although we think if you look at the “What People are Saying About Coast to Coast” you’ll see we have a long line of satisfied customers.
Do you sell your accounts?
No we are not in the business of reselling our accounts.
Does my company need to purchase any cleaning equipment or cleaning supplies?
We will provide all cleaning equipment and cleaning supplies needed to perform the work except for consumables such as paper towels, toilet paper, trash liners and hand soap. If requested we can supply these items under separate billing.
What is the procedure should anything be damaged or broken during the cleaning?
If we are responsible for any damage, we will have the item repaired or replaced.
Will my facility be cleaned by the same people every night?
Yes. Consistency is the key to quality.
How soon can you start to clean our facility?
Within 7 days of engaging us for individual facilities and not more than three weeks for national contracts. Please know that if you find yourself in a situation where your previous company has quit without warning or notice, we will do everything we can do to make arrangements to be there the next business day for you.
How do we communicate a concern or need?
We are available 24/7 by phone or through our website if you would prefer. Our Cleaning Concierge is always on duty to help you with any needs that may arise.
